Terms and conditions

Post & Packaging
UK mainland orders are charged at £3.99 for all orders.  Depending on the size and weight of the goods you order, your delivery will be either via  Parcelforce 48 hours, or  Royal Mail

For delivery outside the UK mainland please contact us on 01743 441946 and  we will be happy to quote for delivery to your area.

Delivery Time
If your requested items are in stock we aim to despatch them from our premises on the next working day, in which case you will receive your order within 3 to 4 working days.  We will always endeavour to deliver within 10 to 14 days at the outside.  Please do let us know if there is particular urgency with your order in which case we will do all we can to ensure it is sent as quickly as possible.

Damaged Goods

All items are inspected for damage before they leave our premise, however  in the unlikely event that they are damaged in transit, then please let us know immediately.  Give us a call on 01743 441946, and we will ensure that we can get a replacement out to you as quickly as possible.

Refunds
Should you decide that you are not happy with the goods you have ordered, then please return them to us within 14 days.  As long as they are in their original packaging and in good condition, we will happily refund the cost of the item.   Our address for returned items is:

Cooking Marvellous
Marvellous House
8 Knights Park
Battlefield Enterprise Park
Shrewsbury
SY1 3TE

Contact us
If you need to speak to us, then give us a call on 01743 441946.  We are in the office from 9am to 5pm, Monday to Friday.  Alternatively drop us an email on the address below :

Email - [email protected]

Ordering
Please feel free to order  on the web, however, if you have any queries or you feel more comfortable ordering in person, then just give us a call on 01743 441946 where a "real" person will be happy to advise and take your order.

Privacy
We respect the total privacy of our customers you can be assured that we will never pass on your details to a third party.

Security
We are of course concerned with the security of your credit card details, and so we use Barclaycard Merchant Services, who deal with the entire transaction on our behalf.   We at Cooking Marvellous never see your card details it is all processed through an encrypted site managed by Barclaycard Merchant Services using the latest security protection procedures.

Pricing
All prices on the site are in Sterling and include VAT. We try to ensure that all our information is up to date and correct, however, we do reserve the right to cancel an order should there be a pricing error.  We will of course contact you and refund your order in full.

WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now Uk law. The legislation aims to make producers pay fo the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of electrical equipment must allow consumers to return their waste equipment free of charge.

Cooking Marvellous is obliged under these reglations to offer our customers free take-back of their WEEE on a like for like basis when they buy a new Electrical or Electronic product from us.

Customers must return their WEEE item to us within 28 days of purchasing their new item.  Just let us know that you require pick up and we will organise it for you.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed - out wheeled bin symbol.  Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.